Sauhoola — where payments get easier. ValU — Freedom in Every Payment.” Connecting You to What Matters. Aman — Because Safety Comes First.” Everywhere You Want to Be.
Sauhoola — where payments get easier. ValU — Freedom in Every Payment.” Connecting You to What Matters. Aman — Because Safety Comes First.” Everywhere You Want to Be.
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Frequently Asked Questions

What is the estimated delivery time ?

your Order will be Delivered in maximum 2 days 

A delivery associate will contact you on the shipping day of your order.

How to place an Order ?

-Choose the item, size, or color.
-Click on ” Add to cart ”, a new window will appear.
-Click on ” Continue shopping” to add other items.

OR

-Click on ” Proceed to Checkout ” & add your personal information.
-Click on ” Continue Payment ”.
-Choose your payment method & add a promo code if available.
-Click on ” Complete Order “.
-Congrats! You placed an order!

How do I contact you?

📞 Contact Us

We’re always here to help! You can reach us through any of the following channels:

📱 Social Media

Follow and message us anytime on Instagram: 👉 @ermac.shoes Our social media team is available 24/7 to assist you.

📧 Email Support

Got a question or issue? Email us at: 📩 admin@ermacshoes.com We’ll get back to you as soon as possible.

📞 Phone & WhatsApp Support

Call or WhatsApp us directly at: 📲 +20 11 45769941 Available anytime for your convenience.
What are the Installment options ?

We offer installments through bank installments, valU, Souhoola, Premium Card and Mobile Wallets.

Can I edit/cancel my order?

Yes, you can cancel or edit your order after placing it as long as it hasn’t been shipped.

What is your Return/Refund policy
  • You can return the order within 2 days if there is an issue.
  • shipping fees are non-Refundable.
  • You can try the product before making a payment. If it doesn’t fit or you don’t like it, you can return it directly with the delivery agent.